Contact Us
Current Vacancies

Frequently Asked Questions

Download our handy FAQ document to keep to hand

Download
Who is my actual employer?
K10 Apprenticeships Ltd is your employer. The contractor you work with on site is classed as your ‘host employer’, but both your apprenticeship agreement and PAYE contract are with K10 and we are the ones who pay your wages on a weekly basis.
Each Apprentice earns 0.5 day’s (half of a day) worth of annual leave for each full week worked. Your annual leave pay is based on the average hours that you’ve worked for the past 12 weeks. You can calculate how much annual leave you have available by checking your most recent payslip, there will be a number towards the bottom left hand part of the payslip that will say ‘annual leave due’. You need to divide this by 0.2, the answer will provide you with your remaining annual leave allowance. For example: if you have 0.81 days on the annual leave due section of your payslip you will have just over 4 days of annual leave.

All annual leave must be requested through the Timesheet Portal. Before submitting your request, please confirm with your host company’s line manager that they approve the leave. When submitting the leave, please include the name of the host line manager who granted approval in the notes section of your booking.

Your annual leave entitlement runs from January 1st to December 31st each year.

K10 have a very successful referral scheme in place which allows current apprentices to refer over friends or family with a reward of £350 per successful apprenticeship referral. Simply email your Programme Manager the details of the person you’re referring, the details we need are as follows;

Name, Age, Resident Borough, Trade, How You Know Them.

Please note:

Apprenticeship Referrals
Only referrals that stay at K10 for a minimum of 6 months will allow the £350 referral fee to be released, anything below that period will not count as a successful referral.

Your original email will act as proof of your referral so it’s important that you send this at the very start.

The deadline for timesheet submissions is midday on Monday. Any timesheets submitted after this time will not be processed until the following week. If you submit your timesheet within the deadline but your approver does not approve them until after the deadline, don’t worry, you will still be paid as soon as possible. You are able to submit a timesheet on Fridays so please do so as this gives your site managers ample time to sign the timesheet off.
Payslips are emailed to apprentices by K10’s external accountant, Andrew Knight. The only times you will not receive a payslip is if you have not submitted your timesheet within the deadline (As mentioned in question 4) – or if your approver hasn’t approved your hours yet. If it is a matter of the approval coming through late, don’t panic……your payslip will come through to you on Friday and your payment will go through an as ‘additional payment’ on Tuesday. Please note, the ‘additional payments’ that K10 make are only for timesheets that are approved late, not for timesheets submitted late.
If you are an apprentice working ‘on the tools’, then you are eligible for a £200 tool allowance. Simply purchase the tools you need and send your Programme Manager the receipts. Receipts can be sent to K10 via email or whatsapp to your Programme Manager, similarly to your timesheet if you send the receipts past the Monday 5:00pm deadline then the reimbursement will not be process until the following week.
You have a separate timesheet where you submit your college hours to your tutor, this looks exactly like your work timesheet. If you do see a mistake in your payslip, please phone or message you’re Programme Manager and they will chase it up for you. Please remember that we are just basing your pay on what we are given by the college, phoning up your AM and being aggressive is not going to help the situation.
Your CSCS card is your responsibility. If you know your card is going to expire in the next 6 weeks, contact your Programme Manager and K10 will organise for the renewal of your card. Without an in-date card you cannot work on site, so it’s important you check your card on a regular basis.

K10 allow each apprentice to work on site for around 4-6 weeks before organising a college enrolment as this allows the apprentice to settle on site and get used to their respective job role before starting their college work. If there any concerns raised by the contractor during this period, the college enrolment will be delayed until all parties are confident that the enrolment should go ahead.

Your Apprenticeship Journey Starts Here — Let’s Make It Count

Register Today
White Camden logo on a light background, featuring a circular geometric symbol to the left of the word Camden in bold, modern font, designed for K-10 educational settings.
Blue circular K-10 logo with the words Thames Water in white text at the center, surrounded by a white outline and three wavy lines at the bottom representing water.
White K-10 logo for Heathrow with the tagline Making every journey better written below on a light background.
The image shows the word mace in bold, black lowercase letters, with a colorful vertical bar pattern to the left of the text in orange, pink, teal, and purple—perfect for K-10 educational materials.